Objective

To acquire freelance work creating web pages, graphics, and assisting with a variety of online marketing needs.

Experience

CEO, Specialized Professional Services, May 2017 to Present

  • Building websites using HTML, PHP, XML, CSS, and/or WordPress.
  • Updating Content for existing websites.
  • Providing Hosting, SEO, and Security for websites.
  • Writing service contracts for clients.
  • Managing Social Media Marketing.
  • Optimizing websites for search engines.
  • Creating Graphics for use in online and paper marketing.

Training and Commissions Coordinator, Compass Group Insurance, May 2015 to May 2017

  • Assisting clients and insurance agents in person and over the phone with product information.
  • Forwarding messages and mail to appropriate personnel.
  • Assisting agents with insurance quoting, general Medicare and Medicaid information, and locating plan and product information.
  • Creating PDF documents to train agents on various tools that they can utilize for while in the field with clients.
  • Training agents on the proper use of materials and technology utilized in the field with clients.
  • Data Entry and reviewing of reports for commission incoming and payable through database system, known as GBS.
  • Assisted with creation and testing of code written for commission’s processing.
  • Creation and maintenance of Access Database used for commission’s code.
  • Creating documentation of overall process required for monthly commissions.
  • Managing Facebook page for the company.
  • Managing website through graphic design, web page creation, and adjusting mobile view of the site.
  • Managing email marketing to agents.
  • Reviewing and tracking of paperwork for agents.
  • Submission of applications for agents to appropriate fax numbers.
  • Recieving, filing, and tracking of client leads distributed to agents.
  • Ordering, packing, and pick-up of agent product supplies.

Human Resources Intern, American Forest & Paper Association, June 2014 to September 2014

  • Research and technical analysis of several Applicant Tracking Systems, Learning Management Systems, E-Learning Creation Suites and Online Compliance Training.
  • Assisted in Applicant Tracking System selection and implementation.
  • Evaluation of Job Descriptions to determine synchrony between Title levels and the Qualifications of each description those levels.
  • Coordination of trainings between employees and facilitators both in-person and online.
  • Conducted compliance audit of employee documentation.
  • Administrative digital backup of employee performance documents.
  • Creation and compilation of new employee files.
  • Collaboration on creating problem-solving solutions.
  • Collaboration on creation and implementation methods for Orientation Program.
  • Update of the Employee Handbook.
  • Filing of employment documentation.

Human Resources Generalist, JLMPoint, June 2013 to Present

  • Employee Handbook Policy design and upkeep.
  • Employee File Completion.
  • Backup Documentation.
  • Expense submissions.

Wireless Sales Consultant, Best Buy Mobile, August 2013 to May 2014

  • Thorough knowledge of Post-paid and Pre-Paid Phone Sales.
  • Superior Customer Service; Custodial of Personally Sensitive Customer Information.
  • Assisting in Customer Preorders, Orders, and Fulfilment.
  • Inventory Control and Management of High Priced Items.
  • Brand Marketing.

Customer Service Representative, B&N College Booksellers, December 2011 to January 2014

  • Superior Customer Service.
  • Textbook Information; Documentation of Purchases on Student Financial Aid Funds.
  • Textbook Buybacks.
  • Online Order Completion.
  • Brand Marketing.

Wireless Sales Consultant, Walmart, July 2012 to August 2013

  • Thorough knowledge of Post-paid and Pre-Paid Phone Sales.
  • Superior Customer Service.
  • Custodial of Personally Sensitive Customer Information.
  • Assisting in Customer Online Orders.
  • Inventory Control and Management of High Priced Items.
  • Brand Marketing.

Sales Consultant, RadioShack, August 2010 to July 2011

  • Stand-in Assistant Manager with Payroll and Scheduling responsibilities.
  • Thorough knowledge of Post-paid and Pre-paid Phone Sales.
  • Superior Customer Service.

Skills

  • Language skills: HTML5, XML, PHP, jQuery, jQuery Mobile and CSS3.
  • Familiar with SquareSpace and GoDaddy CMS.
  • Proficient with WordPress CMS
  • Familiar with PIXLR.
  • Proficient with Adobe Photoshop.
  • Familiar with Oracle PeopleSoft.
  • Familiar with e-learning creation suites: iSpring, Articulate, and Adobe Presenter.
  • Proficient with Microsoft Office Suite, Microsoft Visual Studio Code,  and Adobe Acrobat Pro X.
  • Proficient with Core FTP client.
  • Familiar with SharePoint 2007 and 2010.
  • Exceptional organizational skills.
  • Ability to communicate effectively with staff and clients.
  • Well versed in problem solving, time management, training, and customer service.

Education

Associates in Applied Science in Information Technology- Front End Web Development. September 2015- November 2019. Metropolitan Community College.

Bachelor of Science in Psychology. September 2012-May 2014. George Mason University.

Social Science Associate of Science Degree: Psychology major with Summa Cumme Laude Honors. September 2010- May 2012. Northern Virginia Community College.